Question 1

How does shipping work?

Accepted Answer

In order to guarantee an express delivery and an excellent service, we chose the best international courier, Courier Guy. We would like to remind you that when the delivery time is calculated, we consider only working days.

Question 2

How much is shipping?

Accepted Answer

Flat Rate of R250

Question 3

Will I recieve a tracking number for my shipment?

Accepted Answer

Yes, a tracking number will be emailed or Whatsapped to you, along with an invoice

Question 4

Do you offer insurance on your shipping?

Accepted Answer

Yes, shipping insurance is available, if requested, on all orders at a cost. The cost is dependent on product and locations.

Question 5

What time can an order be placed and still be shipped the same day for next day delivery?

Accepted Answer

1pm is the cutoff time for orders that are placed to be shipped the same day. In the event of an urgent order arrangements can be made to ship after this time.

Question 6

Can I get a refund?

Accepted Answer

If you are not fully satisfied with the order you received, you have 14 working days from the delivery date to proceed with the request of return.

Question 7

What is a 'DEMO' unit?

Accepted Answer

A demo unit is generally product that has been used in-store for demonstration purposes. Sales consultants use these products to show the different features to customers.

Question 8

Can I get a discount on a bulk order?

Accepted Answer

Contact us at sales@nucleustech.co.za and we’ll do our best to give you a good price. The discount will depend on how many laptops are purchased.

Question 9

What are my payment options?

Accepted Answer

Preferably EFT, however, we do offer cash on collection.

Question 10

Can IT resellers buy from us?

Accepted Answer

Yes, we have a large clientele of IT resellers.

Question 11

Do the laptops come with warranty?

Accepted Answer

Yes, there is a one year warranty on all products unless stated otherwise on the invoice. Dell products have a standard 3 year warranty and demo units will carry the remainder thereof.

FREQUENTLY ASKED QUESTIONS